Mead Johnson Nutrition Malaysia (MJN) is advising consumers and retailers nationwide to return its product; Enfalac A+ Step 1 Infant Formula in 1.8kg box for immediate replacement following news reports of fake milk in Johor.
In a statement today, MJN said the product replacement programme is conducted in light of the investigation into counterfeit products, which form a small percentage in a handful of retail outlets in Johor.
It said as a precaution, MJN is immediately expanding its current consumer support activities with a voluntary Product Replacement Programme that started yesterday.
“Since the counterfeit products cannot be easily and definitively identified without opening the carton, consumer concerns can only be addressed and fully resolved through this Product Replacement Programme.
“The goal of the programme is to remove any counterfeit cartons from the marketplace and allow consumers to easily ensure they only have genuine, high-quality MJN product that is safe for consumption and fit for use per the product label,” it said.
The replacement product will have key identifiers to ensure that it is genuine.
According to the statement, MJN will collect all existing stocks of the products from retail outlets and replace them, in accordance with the mechanics which are now being communicated to retailers.
“The company has also set up a Product Replacement Programme Hotline for consumers holding the Targeted Product – opened or unopened.
“Consumers can call 1-800-88-3585 (Monday-Sunday, 9am to 11pm) or complete an online form at www.enfagrow.com.my to get more details on product return and replacement instructions,” the statement said.
It was reported that 210 boxes of counterfeit baby milk powder worth RM42,000 were seized from five Chinese medicine shops and convenience stores in Johor last week.
Although the products were only found in Johor, the discovery itself of fake infant formula has raised concerns among parents nationwide.
The company also said that using information it provided, the authorities had confirmed that they were pursuing the counterfeiting operation, to shut it down and hold the perpetrators accountable according to law.
Health Minister Datuk Seri Dr S Subramaniam said it had received no report of babies having problems after drinking fake milk but has sent samples for analysis.
Earlier report: Dec 12, Fake Infant Formula: Investigation and Store Sweep