The Malaysian Aviation Commission (Mavcom) said that effective June 1, hidden charges such as card payment and administrative fees on air tickets will be abolished.
The airline and airport industry regulator said this is among the initiatives to be implemented next month in line with amendments to the Malaysian Aviation Consumer Protection Code 2016 (MACPC).
The amendments to the MACPC were announced earlier by Deputy Transport Minister Kamarudin Jaffar.
Mavcom said airlines will be required to publish the final price of the flight tickets both at the point of advertisement and when the tickets are purchased.
“The final price must include the base fare and all charges to be paid to the airline, government-imposed taxes and fees, fees and charges prescribed under any written law, as well as fuel surcharge.
“This in effect eliminates hidden charges, such as card payment charges and administrative fees,” it said in a statement.
It said that charges for optional services purchased by a consumer on an opt-in basis should also be displayed and included in the final price at the point of payment.
Other amendments to the code will also require airlines to reimburse passengers within 30 days from the date a request for a refund is made.
The same principle applies for tickets purchased through a travel agent, where the airline must refund the travel agent within the same period.
Consumers are also eligible for refunds of passenger service charges, taxes, fees and charges for both refundable and non-refundable tickets should they not travel.
“Airlines are only permitted to charge a maximum of 5% processing fee if the ticket is non-refundable,” the statement said.
Mavcom said airport operators must also display the code clearly for consumers’ reference, while airlines are required to inform travellers on their travel rights through all possible platforms.
The amended MACPC, which first came into operation on July 1, 2016, also includes provisions on wheelchair service for persons with disability.
Mavcom executive chairman Nungsari Ahmad Radhi said he believes the amendments would better safeguard travellers’ welfare and raise the overall service levels in the industry. – FMT