SOP for Businesses to Operate

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The Domestic Trade and Consumer Affairs Ministry has released a list of Standard Operating Procedure (SOP) for all types of businesses allowed to operate in full capacity.

This follows an announcement made by Prime Minister Tan Sri Muhyiddin Yassin on his Labour Day address earlier this morning.

All businesses are allowed to operate except those under enhanced movement control order (EMCO)

Here is the breakdown of the SOP that needs to be observed by various sectors:

Shopping malls, hypermarket, departmental store, pharmacy, boutique/clothes shop, convenience shop/mini-mart

Operating hours: 8am – 11pm

Customer attendance hours: 10am – 10pm

Worker capacity: 100%

Activity and protocol:

  • Sanitation and cleaning to be done three times a day while operating
  • Encourage the use of hand sanitiser
  • Ensure social distancing of 1 meter while in the premises
  • Limit the number of customers in the premises at one time
  • No Wifi services provided during MCO
  • Encourage customers to wear face mask while in the premises
  • Record and take the temperature of the workers
  • Encourage to make electronic payments

Laundrettes (including self service)

Operating hours: 8am – 10pm

Customer attendance hours: 9am – 10pm

Worker capacity: 100%

Activity and protocol:

  • Sanitation and cleaning to be done three times a day while operating
  • Encourage the use of hand sanitiser
  • Ensure social distancing of 1 meter while in the premises
  • Limit the number of customers in the premises at one time
  • No Wifi services provided during MCO
  • Encourage customers to wear face mask while in the premises
  • Record and take the temperature of the workers
  • Encourage to make electronic payments

Clothes and fashion accessories shops

Operating hours: 8am – 10pm

Customer attendance hours: 9am – 10pm

Worker capacity: 100%

Activity and protocol:

  • Sanitation and cleaning to be done three times a day while operating
  • Encourage the use of hand sanitiser
  • Ensure social distancing of 1 meter while in the premises
  • Limit the number of customers in the premises at one time
  • Not allowed to try on clothes
  • Encourage customers to wear face mask while in the premises
  • Record and take the temperature of the workers
  • Encourage to make electronic payments

Restaurants

Operating hours: 6am – 11pm

Customer attendance hours: 7am – 10pm

Worker capacity: 100%

Activity and protocol:

  • Sanitation and cleaning to be done three times a day while operating
  • Encourage the use of hand sanitiser
  • Ensure social distancing of 1 meter while in the premises
  • Limit the number of customers in the premises at one time
  • Encourage customers to wear face mask while in the premises
  • Record and take the temperature of the workers
  • Impose time limit and have dining tables to have a distance of 2 meters
  • Encourage to make booking online for take-away or dine-in
  • Encourage to make electronic payments

Furniture shop, jewellery shop, electric and electronic shop, stationery and book shop, hardware shop, pet food shop

Operating hours: 9am – 9pm

Customer attendance hours: 10am – 8pm

Worker capacity: 100%

Activity and protocol:

  • Sanitation and cleaning to be done three times a day while operating
  • Encourage the use of hand sanitiser
  • Ensure social distancing of 1 meter while in the premises
  • Limit the number of customers in the premises at one time
  • Encourage customers and workers to wear face mask while in the premises
  • Record and take the temperature of the workers and customers
  • Encourage to make electronic payments

Car workshop, maintenance and spare parts

Operating hours: 7am – 10pm

Customer attendance hours: 8am – 9pm

Worker capacity: 100%

Activity and protocol:

  • Sanitation and cleaning to be done three times a day while operating
  • Encourage the use of hand sanitiser
  • Ensure social distancing of 1 meter while in the premises
  • Limit the number of customers in the premises at one time
  • Encourage customers and workers to wear face mask while in the premises
  • Record and take the temperature of the workers and customers
  • Encourage to make electronic payments

Spectacle and optical tool shop

Operating hours: 9am – 9pm

Customer attendance hours: 10am – 8pm

Worker capacity: 100%

Activity and protocol:

  • Sanitation and cleaning to be done three times a day while operating
  • Encourage the use of hand sanitiser
  • Ensure social distancing of 1 meter while in the premises
  • Limit the number of customers in the premises at one time
  • Encourage customers and workers to wear face mask while in the premises
  • Record and take the temperature of the workers and customers
  • Encourage to make electronic payments

Petrol stations

Operating hours: Dependent on the respective state government and local authorities

Customer attendance hours: Dependent on the respective state government and local authorities

Worker capacity: 100%

Activity and protocol:

  • Sanitation and cleaning to be done three times a day while operating and making sure the pump nozzle is sanitised frequently
  • Encourage the use of hand sanitiser
  • Ensure social distancing of 1 meter while in the premises
  • Limit the number of customers in the premises at one time
  • Encourage customers and workers to wear face mask while in the premises
  • Record and take the temperature of the workers and customers
  • Encourage to make electronic payments

The company has to establish a response taskforce team against Covid-19 to prepare and conduct procedures managing Covid-19 infection cases. – The Sun Daily