TNB Residential Customers Can Opt for Instalment Payment

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Some 7.5 million Tenaga Nasional Bhd (TNB) residential customers have the option to convert their bills during the Movement Control Order (MCO) period into its Easy Payment Plan.

Miera Zulyana

Its chairman Datuk Seri Mahdzir Khalid said all TNB residential customers were automatically eligible for instalment payment, where they would have until December to pay their outstanding electricity bills accumulated during MCO.

He said upon receiving their first actual monthly bill, customers could opt to either make full payment or convert it into instalment payments.

“The amount will be displayed in the yellow box, on the top right-hand corner of the bill,” he said, after visiting the reopening of TNB Kedai Tenaga today.

Present were TNB chief executive officer Datuk Seri Amir Hamzah Azizan and chief retail officer Megat Jalaluddin Megat Hassan.

He, however, said that for current bills, they should be paid per usual.

Mahdzir said the move was to ease the burden of its residential customers during these difficult times.

Previously, TNB ceased all its metre-reading activities upon the enforcement of the MCO.

Meter readings were not allowed during the MCO as it required TNB metre readers to enter premises and houses, thus bills were based on the month before the enforcement of the MCO.

However, as TNB resumed its metre reading from May 15, customers will gradually receive actual bills where the adjustment will be made to the previous estimate bills to reflect actual usage.

Meanwhile, Amir Hamzah said TNB saw a drop between 30 and 50 percent for the commercial and industrial sectors during MCO.

“However, when Conditional Movement Control Order (CMCO) was introduced, some businesses started to resume, and the number has reduced.

“For the domestic sector, it saw an increase of 30 percent, as people were ordered to stay at home and work from home.”

Amir Hamzah said the utility company had allocated RM150 million for rebates for households and businesses until September, under the government’s Prihatin Rakyat Economic Stimulus. – NST